Question 1

How long does delivery take?

Accepted Answer

Metro cities are typically delivered within 2–4 business days; other locations take 4–7 business days. You'll receive tracking details as soon as your order ships.

Question 2

What is your return policy?

Accepted Answer

We offer 7-day easy returns on most products. Items must be unused and in their original packaging. Initiate a return from My Account → Orders, and we'll arrange a pickup.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept UPI, credit and debit cards, net banking and popular wallets via Razorpay, as well as Cash on Delivery on eligible orders.

Question 4

Is there a shipping fee?

Accepted Answer

Shipping is free on all orders above ₹999. Orders below that carry a flat ₹49 shipping fee.

Question 5

How do I track my order?

Accepted Answer

Sign in and open My Account → Orders. Each order shows a live status timeline from confirmation to delivery.

Question 6

Can I cancel my order?

Accepted Answer

Yes — orders can be cancelled from My Account → Orders while they're still pending or confirmed. Prepaid orders are refunded to the original payment method within 5–7 business days.

Question 7

Are the products genuine?

Accepted Answer

Absolutely. Every product is sourced and quality-checked by the Shopping Desk team — we don't allow third-party sellers on our platform.

Frequently asked questions

Frequently asked questions